Shipping Policy

We want your Masala Makers order to arrive safely, quickly and in perfect condition. Here's everything you need to know about how we ship.

1. Order Processing

Once your order is placed and payment is confirmed, please allow 1–2 business days for your order to be packed and dispatched.

Orders placed on weekends or public holidays will be processed on the next available business day.

You will receive a confirmation email when your order is placed, and a second email with your tracking details once it has been dispatched.

2. Domestic Shipping — Australia

We currently ship to all states and territories within Australia.

Standard Shipping

Location

Estimated Delivery Time

Sydney Metro

2–4 business days

NSW Regional

4–7 business days

Melbourne Metro

3–5 business days

VIC Regional

5–8 business days

Brisbane Metro

3–5 business days

QLD Regional

5–10 business days

Adelaide Metro

4–6 business days

SA Regional

6–10 business days

Perth Metro

5–8 business days

WA Regional

7–12 business days

ACT

3–5 business days

Tasmania

5–8 business days

Northern Territory

7–14 business days

Express Shipping

Express shipping is available at checkout for an additional charge. Express orders are prioritised for same-day or next-business-day dispatch.

Location

Estimated Delivery Time

Metro areas

1–2 business days

Regional areas

2–5 business days

Please note: Delivery timeframes are estimates provided by our courier partners and are not guaranteed. Delays may occur during peak periods such as Christmas, Easter, and public holidays.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order.

Flat Rate Shipping

For orders under the free shipping threshold:

Shipping Type

Rate

Standard Shipping

$TBC

Express Shipping

$TBC

Rates are subject to change. The rate displayed at checkout is the rate that applies to your order.

4. Packaging

We take great care in packing your order. All glass jars are wrapped and packed securely to minimise the risk of breakage in transit.

We are committed to using minimal packaging wherever possible, in line with our values as a responsible Australian food business.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your delivery.

You can also track your order by:

  • Clicking the tracking link in your dispatch confirmation email
  • Visiting the courier's website directly and entering your tracking number
  • Contacting us at hello@masalamakers.com.au with your order number

6. Delivery Instructions

If you have specific delivery instructions (e.g. leave at front door, deliver to neighbour), please add these in the notes field at checkout. We will pass these on to our courier partner, however we cannot guarantee they will be followed.

If no one is home at the time of delivery, our courier will:

  • Attempt to leave the parcel in a safe location
  • Leave a calling card with redelivery or collection instructions
  • Return the parcel to the nearest collection point

7. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. We are not responsible for orders delivered to an incorrectly entered address.

If you notice an error in your delivery address after placing your order, please contact us immediately at hello@masalamakers.com.au or 1300 046 911. We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once an order has been processed.

8. Damaged in Transit

Despite our best efforts with packaging, occasionally items may be damaged during transit. If your order arrives damaged, please:

  1. Take photos of the damaged packaging and product
  2. Contact us within 7 days of delivery at hello@masalamakers.com.au
  3. Include your order number and photos

We will arrange a replacement or full refund promptly. Please see our full Returns & Refund Policy for more details.

9. Lost or Missing Orders

If your tracking shows your order has been delivered but you haven't received it, please:

  1. Check with neighbours and around your property
  2. Check your tracking link for any delivery notes or collection point information
  3. Allow 1 additional business day as tracking updates can sometimes be delayed

If your order is still missing after these steps, contact us at hello@masalamakers.com.au and we will investigate with our courier partner. If your order is confirmed lost, we will send a replacement or issue a full refund.

10. International Shipping

We currently do not offer international shipping through our online store.

If you are located outside of Australia and are interested in purchasing Masala Makers products, please contact us at hello@masalamakers.com.au to discuss options.

11. Wholesale & Bulk Orders

For wholesale, bulk, or corporate orders, shipping rates and timeframes may differ. Please contact us directly to discuss:

hello@masalamakers.com.au Subject line: Wholesale / Bulk Order Enquiry

12. Public Holidays & Peak Periods

During peak periods — including Christmas, New Year, Easter, and other Australian public holidays — processing and delivery times may be longer than usual. We recommend ordering early during these periods to avoid disappointment.

Contact Us

If you have any questions about your order or our shipping, please don't hesitate to reach out.

hello@masalamakers.com.au | 1300 046 911 | masalamakers.com.au

We aim to respond to all enquiries within 1–2 business days.

SugarCube Foods Pty Ltd trading as Masala Makers 1/457-459 Elizabeth Street, Surry Hills NSW 2010 Australia ABN: 75 641 660 611